Referrals – What to Know & Expect

Our specialists and veterinarians recommend the safest diagnostics, treatments, and procedures based upon each patient’s individual needs that will provide the most anticipated long term, successful outcome.  Like a human hospital, critical cases take priority when we are organizing our patient care.

Referral Services

All of our units accept referrals from licensed veterinarians. Your veterinarian may submit a:

  • Surgical referral for a surgical consult. Once we receive the referral, we will contact you to schedule your pet’s appointment.
  • Diagnostic imaging referral for an imaging procedure to be conducted. Once we receive the referral, we will contact you to schedule your pet’s appointment.
  • Emergency referral when emergent and/or intensive care is required. Arrangements for your pet to be transferred to VSCNL will be coordinated between your primary care veterinarian and us.

A veterinary referral and supporting documentation is required for all of the above. Our awareness of your veterinarian’s initial work, concerns, questions, and/or recommendations may impact diagnostics/treatment we recommend and costs you incur.

Referral Request: If you feel your pet requires a referral, you must discuss this first with your primary care veterinarian.  It is important to provide your primary care veterinarian with an accurate medical history, your expectations for your pet, and any financial restrictions. This will allow your veterinarian to provide a clear and accurate referral to VSCNL.

Referral Submission: A referral is not a medical record. It is a way for your primary care veterinarian to document your pet’s relevant history and a brief summary of the problem. We have personally designed various referral forms in relation to the services we provide.

Your veterinarian will select and complete the appropriate referral form. If there are records in your pet’s medical file pertaining to the condition of which your pet is being referred for, your veterinarian will attach these to the referral as supporting documentation in case our specialists or veterinarians wish to review the history of your pet’s condition. Once your veterinarian has completed the referral, they will submit it via our online referral submission system. If your veterinarian determines your pet needs to be seen urgently, they will need to telephone us in order to arrange the appointment for you.

Preparing for the Referral Appointment: Please read our Terms and Conditions and Client Preparation Guide for further information.

Attending the Referral Appointment: Whomever attends the consultation, it is important they can provide a detailed medical history and have the authority for decision-making.  In the event that your pet receives diagnostics and/or treatment on the day of the appointment, signed consent and financial deposits must be provided prior to services conducted.